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Privacy Policy

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Provincial Tel regards its Customer’s privacy as one of its most important values and believes that its Privacy Policy will give the Customer confidence whenever they use Provincial Tel services. The following is a summary that outlines how Provincial Tel collects, uses and discloses personal information:

Purposes

Provincial Tel collects personal information to:
  • Help provide the Customer with better service delivery;
  • Understand each Customer’s needs in order to recommend appropriate products or services;
  • Better manage its own operations;
  • Comply with legislative requirements

Provincial Tel will advise the Customer of the reason it collects personal information when or before such information is collected.

Consent

The Customer’s knowledge and consent to the collection, use or disclosure of personal information is required, except where inappropriate to do so.

Limits

Provincial Tel will limit its collection of personal information to that which is necessary for the abovementioned purposes. This collection shall only be done by fair and lawful means. Provincial Tel will not use or disclose personal information for any purposes other than those for which it was collected, except with the consent of the individual or as required by law. When we provide information to third parties, such parties are required to adhere to confidentiality agreements to ensure that the Customer’s information remains safe and secure. Third parties include Provincial Tel agents, other communication service providers (to enable service delivery outside Canada), collection agencies, emergency services and law enforcement agencies. Personal information shall be retained only as long as necessary for the fulfillment of those purposes.

Accuracy

Personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.

Security

Personal information shall be protected by security safeguards appropriate to the sensitivity of the information. Each and every Provincial Tel employee must abide by Provincial Tel’s Privacy Policy. Only authorized Provincial Tel employees are permitted to have access to a Customer’s personal information and such access is limited by need. If a customer calls Provincial Tel’s Customer Care department with a concern or complaint for example, the representative is allowed to access only the personal information that he or she needs to address that concern.

Customer Access

Upon request, the Customer shall be informed of the existence, use, and disclosure of his or her personal information and shall be given access to that information.

The Customer may challenge the accuracy and completeness of the information and have it amended as appropriate.

Definition: "Personal Information"

Means information about an identifiable individual and includes information about the Customer’s Provincial Tel VoIP service selections. Information that is publicly available (such as a public directory listing of a name or information that is printed on a business card – including the Customer’s address, telephone number and email address) is not considered personal information.

Last reviewed/October 5, 2023

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